Exactly ! NEVER again will I use their phone system. The fact that they dont see a bigger problem with this amazes me!! Thats why I have put a complaint in with the AG. Its NOT ok! I will respond when I hear next steps from AG to keep you posted and perhaps include your situation. But if I had to bet, they will now mark this thread private
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I called to schedule a payment over the phone. It asked me if i wanted to pay the total amount AND use a previous card = i SAID NO!!!!!!!!!!!!!!! and the system processed my payment instantly without even allowing to be confirm the payment. THAT IS AN UNAUTHORIZED PAYMENT and that is theft. i called and called and spoke to many people - all of whom promised to call me back and NOT ONE did. This company has the WORST customer service. and now they denied my request to have my payment reversed EVEN WHEN i was willing to make a payment immediately from the original account that i wanted to. i dont know when Comcast got the authority to choose FOR ME how much and from what account i will make my payment. I have NEVER seen such terrible customer service and i am disappointed and frustrated with all of this. this is now caused me to overdraft and account as i was intending to pay this payment out of this account. yet, apparently with Comcast you do not have an option. TERRIBLE TERRIBLE TERRIBLE - and i will be cancelling my subscription - bunch of theives!!!
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