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About peddyr
since
10-04-2018
10-15-2018
peddyr
Regular Visitor
5
Posts
1
Kudos
1
Solution
10-15-2018
07:39 PM
Resolved my own issue. Needed to set up port forwarding in the XFi network settings
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10-15-2018
06:53 PM
I tried all those steps prior to posting to the forum. I’ve reset the modem as well. The router sees the Xbox as it is listed in devices but can’t connect. In the network settings of the Xbox it is showing 0’s for an IP. This Xbox connected to my previous modem with no problem. The only thing that has changed in the configuration is the router and pods
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10-15-2018
06:17 PM
That’s for an Cbox 360. My Xbox one is able to see the network and can connect but is not pulling an IP address which leads me to believe it might be firewall related
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10-15-2018
04:30 PM
Since installing the new modem with gig speed and pods, I’m unable to connect my Xbox one to the wireless network. Worked fine with my previous modem. Not running a secondary router. Is not an issue with my connection as all of my other devices work fine. Thoughts?
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10-04-2018
10:06 AM
1 Kudo
Last week I upgraded to the new XB6 modem to achieve gig speeds. I live in a 2400sqft home so I sprung for the xfi pods as well. When I hooked up the pods they chose to connect to the 2.4 ghz network instead of the 5 which I thought was odd. When I went in to check the networks available on my phone I noticed that the 5ghz no longer showed as available on any of my devices. I opened a browser and logged into the admin settings on the modem thinking maybe the 5 had somehow taken the same name as the 2.4 as that has happened with my new modems before. I figured I'd just rename the 5 and be good. However all the settings in the 5 were grayed out. When I chatted and called with tech support they were of absolutely no help. Something that broke my heart since I am an ex-Comcast employee and one of the original HSD phone reps from back in 98 and I also helped launch the chat support group in New England. Anyway, they recommended a truck roll to my home and set up an appointment since my modem had dropped a few times the same night. The tech came out today, checked my levels and everything was fine. I told him that my main concern was the disappearance of the 5g network. His response surprised me. Is it true that the 5g no longer shows up on purpose as an option? He said the 5g will auto connect near the modem and 2.4 will connect further away. Please confirm if this is true or not. If so...that sort of a## backwards. Thanks in advance.
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