I left my residence (MA) for another state a few weeks ago due to COVID-19. It would be nice to save some money on my Xfinity services. I started a chat with someone and asked if there was a way to downgrade my services even though I am on a contract. He didn't give me that option but instead suggested:
1. Cancel without fee, but that's impossible because I can't return the equipment. He mentioned something about "45 days," but there's no guarantee I will be back then, and if I am I'll want the services restored.
2. Seasonal hold, but apparently that requires a minimum of three months, which may be (???) too long. I searched that option myself and found a minimum of only 60 days, but it wouldn't let me sign up because it's too late in the season or something. (Is it tied to the actual seasons??)
I gave up because the rep's English was so bad I couldn't communicate my concerns and questions. Does anyone official have any suggestions?
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