Thank you BruceW! While I'm not sure if the approach I took is the right one, your advice set me on the right path to achieving what I wanted. I ended up having to set up a new user and then after that went through I was able to download Norton. Other issues have come up now because of it, but that's something that can wait until tomorrow when I call and talk to a rep to get it fixed. I really appreciate the help.
... View more
Thanks for the reply. I have tried all of those things and tried them again after receiving your response. I went through and completely removed/uninstalled all traces of Webroot, MalWare Bytes, and Norton. The only security running on my system is Windows Defender and I even disabled that before trying to log into Xfinity and download Norton again. The result was the same - "The page you are looking for may have been moved, updated or deleted."
I'm not sure if it's related or not, but when I go into My Account and click on Account on the top right, it says "Account ***" and my old address. I assumed that it just took time to update and didn't know if that might cause problems seeing as how I already got service transferred to the new house, I now have Internet service at this address, and I had Norton installed on my computer from before we moved.
Thanks for the help.
... View more
After moving and getting service switched over to the new house I got a notification saying that I needed to update my Norton Security Suite to Norton Security Online and was directed to the page that has the download link. When I click on the big red button I get an error message saying that the page couldn't be found.
I then looked for help on the Symantec website, and it was suggested that I use the Norton Removal and Reinstall tool - which I did. After it finished I had the older version on my computer that asked for the PIN. Since I couldn't find the PIN I called customer service and was told that I needed to download the newer Norton Security Online, but when I told them that I was getting the error message I was told to call Norton.
The rep at Norton had me try using different browsers and, when that didnt' work, tried to get remote access. Neither of these worked. He concluded that the problem must be on Comcast's end since he couldn't even get access to my computer. However, I just called Xfinity and was told that it was Norton's problem.
At this point I would just like to get some Internet security set up, especially since I cancelled my subscription with another service when I was able to get Norton as part of my Xfinity. Any help would be appreciated, because right now we're just going around in circles.
... View more