Same problem with my SBV3202. I have contacted Arris, which after a few hurdles promised to escalate the problem. I'm not holding my breath on that but it definitely seems to be a problem that can only be fixed by a future firmware update. Hopefuly they are aware of the problem. It also seems that the battery works well as intended, even though the LED and web interface status do not. I'm debating whether to return the modem as the health status on the battery becomes more important as it ages. Between Comcast and Arris someone should fix this problem. I can see lots of returned modems because of this. It is listed as a Comcast/Xfinity approved modem. It should behave as such. "Cable Operators also run both the products and firmware through their own test cycles to approve any manufacturers’ modems, wireless gateways, and the associated firmware updates for deployment. This is not an ARRIS only implementation, but the required implementation of any cable device manufacturer. After an MSO has tested and approved a new version of firmware for a cable device, they will then “push” that new firmware out to the devices."
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