I have an active Xfinity Mobile phone, but I need to replace it with a new unlocked iPhone 11 Pro I’ve bought from Bestbuy. I’ve received a new Xfinity Mobile SIM card from a local Xfinity store for the new phone. When I was ready to make the switch and called the Xfinity Mobile customer service as instructed, they did not know how to process the request. This has happened once before for the same issue and took me to go through too many different Tier 1 and Tier 2 reps. I understand I need Tier 3 to make this work, but Tier 3 is unavailable to help and process this request. Now what do I do? What is Tier 3’s service hours? How do I reach them more efficiently instead of waiting 30 minutes to get to Tier 1 than Tier 1 texting Tier 2 to Tier 3 wasting at least a full hour?
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