About aleos

Sorry I wanted to reply sooner but I was getting 401 errors when trying to login to this forum.   I finally got a rep who switched my modem back to my original one while I purchased a new one (Netgear CM1000v2). My network was just fine while I waited for the new modem to arrive. After I called back to get the Netgear activated and since my internet has been doing just fine in terms of not dropping out every night like it did with the Arris SB8200.   I believe though my stats look roughly the same (within a partially weak signal) due to the pedestal at the end of my driveway. Comcast says that the signal is fine and they can't send out a tech unless the system generates a ticket because of COVID. I guess I will have to wait for COVID to die down some before I can get someone out to check out the line again and hopefully replace the whole splitter out there as I know it is a contingent point of my network degredation.   Here are the stats with the Netgear: <tabindex=-1>Downstream Bonded Channels (Partial Service)</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 29 651000000 Hz -11.3 dBmV 39.6 dB 169157307 51 0 2 Locked QAM256 2 483000000 Hz -7.1 dBmV 41.1 dB 167839061 35 20 3 Locked QAM256 3 489000000 Hz -7.2 dBmV 30.8 dB 167838304 30 5 4 Locked QAM256 4 495000000 Hz -7.8 dBmV 37.0 dB 167842000 34 0 5 Locked QAM256 5 507000000 Hz -7.9 dBmV 31.4 dB 167848616 137 14 6 Locked QAM256 6 513000000 Hz -8.1 dBmV 38.1 dB 167854235 76 0 7 Locked QAM256 7 519000000 Hz -8.3 dBmV 40.9 dB 167853522 84 0 8 Locked QAM256 8 525000000 Hz -8.3 dBmV 41.0 dB 167858686 77 7 9 Locked QAM256 9 531000000 Hz -9.2 dBmV 30.5 dB 101780737 4988187 397611 10 Locked QAM256 10 537000000 Hz -9.8 dBmV 29.9 dB 4219090025 20879081 1408339 11 Locked QAM256 11 543000000 Hz -10.4 dBmV 32.9 dB 167846234 42000 9 12 Locked QAM256 12 549000000 Hz -11.0 dBmV 37.9 dB 167896583 128 0 13 Locked QAM256 13 555000000 Hz -11.7 dBmV 38.2 dB 167894661 157 22 14 Locked QAM256 14 561000000 Hz -11.7 dBmV 39.6 dB 167896329 93 0 15 Locked QAM256 15 567000000 Hz -11.8 dBmV 39.6 dB 167904586 97 0 16 Locked QAM256 16 573000000 Hz -12.2 dBmV 39.3 dB 167908650 141 0 17 Locked QAM256 17 579000000 Hz -11.9 dBmV 39.4 dB 167945092 180 0 18 Locked QAM256 18 585000000 Hz -12.5 dBmV 39.2 dB 167955738 318 0 19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0 20 Locked QAM256 20 597000000 Hz -12.8 dBmV 35.1 dB 167819425 139787 675 21 Locked QAM256 21 603000000 Hz -12.8 dBmV 38.9 dB 167964694 303 0 22 Locked QAM256 22 609000000 Hz -12.9 dBmV 38.8 dB 167971608 313 0 23 Locked QAM256 23 615000000 Hz -12.2 dBmV 39.1 dB 167974431 193 3 24 Locked QAM256 24 621000000 Hz -12.0 dBmV 37.1 dB 167976965 142 0 25 Locked QAM256 25 627000000 Hz -11.9 dBmV 37.2 dB 167818346 160435 7349 26 Locked QAM256 26 633000000 Hz -11.8 dBmV 38.6 dB 167989534 75 0 27 Locked QAM256 27 639000000 Hz -11.5 dBmV 39.5 dB 167989878 54 0 28 Locked QAM256 28 645000000 Hz -11.4 dBmV 39.6 dB 167995900 40 0 29 Locked QAM256 30 657000000 Hz -11.3 dBmV 39.4 dB 168006142 66 0 30 Locked QAM256 31 663000000 Hz -11.4 dBmV 39.4 dB 168002773 64 0 31 Locked QAM256 32 669000000 Hz -11.0 dBmV 39.5 dB 167915708 41355 52334 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 41 35600000 Hz 42.3 dBmV 2 Locked ATDMA 42 29200000 Hz 42.0 dBmV 3 Locked ATDMA 43 22800000 Hz 40.8 dBmV 4 Locked ATDMA 44 16400000 Hz 40.3 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 33 690000000 Hz -10.5 dBmV 32.8 dB 1228 ~ 2867 706075640 670184990 147 2 Not Locked 0 0 0 Hz -7.3 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV ... View more

I just got off the phone with Comcast and was told that getting a tech out isn't doable because of COVID. The guy wasn't from the US so I'm not sure he fully understood my issue and just sent a "reset" to my SB8200.   I had asked him to change my modem back to my old one and then submit a ticket for a tech to come out but he did neither of those since he said the reset he sent to the 8200 "should fix my issue". I really don't want to wait until 9PM for my internet to go down for the fourth night in a row. I have security systems and other things that rely on my internet, let alone the fact that I'm paying for no internet.   I know this box outside is the point of fault as it has been in the past. What do I need to say or be able to call someone in the US to help me? Thanks. ... View more

I have 1 CommScope splitter that is 5-1002Mhz. The main line hits the splitter and 1 goes to the modem while the other goes to my HDHomeRun Prime.   I believe this splitter was supplied to me by Comcast when they initially connected my house back in 2014.   I checked the fittings and everything is tight and orderly. My house was built with a SCP panel so it houses all of my stuff in my closet. No other electronic shows any corrosion or other deterring effects. ... View more