About two months ago I got an email from Xfinity/Comcast telling me that I should take my modem in for an upgrade. In July I did. I almost refused the trade-in because the new Gateway only had 2 ethernet ports rather that 4 (as in my prior modem-yes Comcast, some of us dinosaurs prefer hard-wire, especially if you live in a metal frame house, AND it is a bit more secure). But I wanted the higher (promised) speed, so I decided to make it work.
I'm very glad that I did. Not only did I get the higher upload/download speed, but I fell in love with the Xfi Gateway Manager. I can easily name & identify all my devices? Whaaat! I can name & identify all the people on my wi-fi? Whaaaat! It will send me a text when someone tries to access my network? Whaaaat? Awesome job with this one Xfinity. Here's my Gateway model.
Then this morning I wake up to a message telling me that a new device is trying to access my network. This is my first one of these in over a month of having the new Gateway up. I fire up xFi, and it tells me the device name, TexasIns-1E73 (can you guess where I live?). This device has used <0.1% of data. Device details tells me the name, TexasIns.
TIme for Google. "What is a TexasIns". Turns out it's a short name for Texas Instruments (well ain't that appropo!). Looking for other relevent pages, oh, Tom Tancredi, that guy knows his stuff. I go to Tom's Hardware Forum. Oh, good stuff, very relevant.
So great, probably not an issue. Just a phone, laptop, etc. pinging my Gateway. Forget the device, and it's "Bye Felecia!". If I want it to stop, go to Edit Wi-fi and uncheck Broadcast WiFi name.
My question (and the point of this post) is, it took me about 5 minutes to figure this out. I wasted about 20 minutes reading this Forum, reading posts that were misspelled (oh, wait, if I'm going to make fun of other people, better check MY spelling. No spell checker in Xfinity Forumland) and with worse grammer than a 5 year old, obfucation from Comcast spokespeople, and no real solution to a non-issue obviously causing angst to their customers!
Comcast wants us to leave our Gateways open to the world for their uber-anyone can connect to us around the planet project, yet they leave their customers in the dark.
Thanks for letting me vent.
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