It doesn’t matter: the issue is their representives lie to their customers and advise them they will go in and credit the fee because obviously it’s not our issue they don’t service the new area. Then when you dispute it they say 100% of their calls are recorded so they’ll pull the call and if misadised they’ll credit the account. Then miraculously none of these calls are able to be located so you’re responsible for the fee. They lie to their customers and don’t stand by what they tell them. That’s the issue I have.
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I’m going through this right now. I specifically told the representative when I was moving, she checked my new address and said they do not offere service there. She said I’d be charged the early termination fee but that she’d go in and issue a credit since I shouldn’t have to pay because they don’t offer service. I paid my last balance which was for the 3 days in June had a zero balance then all the sudden get charged the early termination fee totally $173 something. I called back and miraculously there’s absolutely no evidence that I ever called in or any conversation about the agent crediting the fees. If I didn’t call in, how was my service turned off then? Or the prorate done for the three days in June? I was told tough luck there’s nothing they could do. I escalated the call and was told again I should have read the contract better, I demanded a US agent because I couldn’t understand the lady and she said that’s not an option and laughed and told me I had better pay it. I told her I’d blast them all over social media for their shady business practices and she hung up on me. Two days later another rep called me and was very nice, told me they should have opened a ticket to have the fee credited and he would do that. Said they’d be pulling the call to see what the original agent advised me and I never heard anything back, Saturday I get a collection call from Comcast and spoke with another agent who told me there is no way to get out of the early termination fee and if he responsible and the ticket # I had provided her was denied. I’m so ticked !! How can you straight out lie to your customers and assure them you’d credit the fee because “that’s one of the valid reasons to not be charged the early termination fee” and then do it anyway and 100% of their phone calls are recorded for quality and training purposes get someone all these phone calls regarding giving customers misinformation are suddenly not available? I’m filing a complaint with the BBB.
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