No, I do not want a more invasive monitor. I have purchased a modem and separate router, installed software to monitor the network, have ordered a fingbox so that I can monitor for myself where the data is being used. I do think that it might be reasonable for Comcast to be able to give a day by day total when their data usage charge is questioned. Maybe that is also too invasive for you, but that function already exists in their monitoring system if you simply record the total data used each day at the same time. So that level of data breakdown does not seem to change things very much. It would allow a user/customer to identify days when data usage spiked. That might be helpful in looking at which household members happened to be home on a certain day. Does that seem reasonable?
Not really. If I wanted a more precise accounting of what devices use how much data over a 24 hour span, my ASUS RT-AC88U can do that for me using the built in Traffic Monitor. I can also set a Bandwidth Limit on any device that's suspect using the router's Parental Control feature. It even has an AI Protection feature that warns me of unusual traffic from a device that might signal malware infection, or if there's been intrusion attempts into my LAN.
I can also set my alerts in My Account to warn me if I've hit 50% of my cap, or some other threshold.
I have an XBox One S, two Macs, two PCs, a Smart TV, two Apple TVs, four iOS devices, all get regular use, and I have NEVER gone over 700 GB in one month, even when both my kids and their friends were home for an extended period of time, soaking up my bandwidth.
It's really not that hard to maintain control of your LAN.
First, to your reply that quoted me, you seemed to want to argue against what I'm asking for, while arguing a different topic. I stated what I was asking for, and it in no way requires Comcast seeing into our LANs. Second, to the post I just quoted, the point here is that many, myself included, have a lot less devices than what you just pointed out, possibly less users on our networks, yet we ARE going over 700 GB despite using the internet in the same fashion as you pointed out. Thus our entire idea that something fishy is going on, at least in some areas. Take for instance today. Many of you may want to check your data usage for the month of August thus far. We've been in August now for (in my case) 10 hours and 22 minutes, yet my data usage for my home LAN, of which isn't active due to sleep and work, is already at 3 GB. So somehow, during the night, with a PC on sleep, TVs turned off, mobile phones inactive (I won't deny they may generate a few hundred MB at most if they're updating apps overnight, but 3 GB? Not realistic), etc., and the rest of the short amount of time today so far at work, 3 GB have been used in my home. That's the simple point. A question of how, a question of why, and a question of why won't Comcast assist in at least showing the data that's left my LAN through their ISP so I can figure out what's going on. I'm not sure about your contention with my wanting an ISP to provide me the same information about myself they would happily provide to authorities, when it doesn't affect you negatively at all. In any case, it would be amazing if they would be more receptive to assisting consumers in finding out where data leaks are taking place. The fact that they won't just seems to point that they are truly hoping (if not manipulating the fake little "monitor" they provide us that shows only a graph) we go over our data caps and are forced to pay more. It most certainly doesn't lend credence to their hoping more consumers use less data so that they can provide better bandwidth to more consumers in each area.
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As it is right now, their simply showing a "total usage" arbitrarily, especially one that doubles the amount used when monthly patterns show much less total usage, seems like a way to trick customers who have no clue how to internet. We live in a time where even the government must show information when requested, yet we can't see our own traffic information (which we supposedly accrued) even upon request from a company we pay over $100.00 a month to. The lack of transparency is telling.
As I pointed out earlier, for them to show you a breakdown of bit by bit use of internet bandwidth from individual devices on your network would necessarily entail that you provide them with access to your internal network and individual devices on it. Basically, "big brother" type monitoring of everything you have.
Are you comfortable doing that, given that Comcast already has access to your internet habits and browsing history?
I sure am not. Which is why I use my own modem and router, and I use CloudFlare DNS instead of Comcast's. I doubt even Comcast would want to do that anyway, because it's going to put a major strain on their resources as well.
They can, and do, already monitor all traffic leaving the router on their ISP. I won't bother responding to the one who stated it's like water and electricity, since that's apples and oranges to data packets leaving your internal LAN and traveling out Comcast's WAN to the internet. Supplying even that information, which they not only A. have, B. store, but C. provide to authorities when warranted, is not too much of a stretch to ask for. It's your information. You're the customer who (supposedly) used it, so why can't it be provided? Yes, it won't give a "bit per device" look, but it would supply all traffic information to support somehow jumping nearly 500 GB extra in a month. This isn't some odd request. They have the data already. They use said data against you, whether when you reach their cap, or when they deem your traffic violates their TOS. In order to do the latter, they have to keep a record of it, or they would have nothing to use to validate their claims. Even Facebook these days gives you a copy of all data you've shared on it over the years. Asking for merely a report of traffic flow for a month they're charging you for said traffic flow is not at all asking too much.
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I jumped onto the forums due to being woefully unable to figure out why, in this month of July 2018, I suddenly jumped from my household's usual 560ish GB of monthly data usage, to nearly hitting the 1024 GB data cap (I'm at 935 GB as of today). Luckily the month is ending tomorrow morning, but this is still a bit insane. I checked the data usage monitor only to find it gives a simplistic graph with a total used for the month (and not close to realtime), with no assistance at all regarding exactly what devices may be eating up more data this month than normal. Is the data from streaming videos, is it downloads/uploads, are their malicious intruders on my home network using my home systems as their botnets? I have no clue, and apparently XFinity doesn't care. After reading through a ton of these threads, I see I'm not alone in believing this lackluster data usage monitor is a joke. I'm afraid to call XFinity representatives after reading the endless amount of bad reports regarding their inability to track data. I know, based on their policies regarding pirating information (i.e. torrenting packets get less allowance, etc.) over the years that they're not only capable, but already tracking what data goes over their wire; yet we can't be allowed to use the information they're tracking on us already in order to keep our data usage on track? Or possibly worse, if our home networks have been attacked and we're now unknowingly providing our information systems' as resources for botnets? It's all a bit ludicrous. Hopefully someone here will find a solution so all of us stuck with XFinity due to location restrictions might have a better experience. As it is right now, their simply showing a "total usage" arbitrarily, especially one that doubles the amount used when monthly patterns show much less total usage, seems like a way to trick customers who have no clue how to internet. We live in a time where even the government must show information when requested, yet we can't see our own traffic information (which we supposedly accrued) even upon request from a company we pay over $100.00 a month to. The lack of transparency is telling.
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