Hi, Today I spent over 2 hours on the phone with customer service trying to get my package downgraded. It’s been an ordeal. I now am traveling more and am not home very often to watch cable. A friend of my got a great package from Comcast with XFINITY InstantTV and internet, which allows you to just stream TV on the internet. This is perfect for me, so I call to change my plan. First, I was transferred to a different department because I have home security. No big deal, but once on the phone with the rep he told me that because I am a current Comcast customer I was not eligible to get XFINITY instant TV. I really didn’t understand why and he told me it’s promotional and only for new customers. I asked for a supervisor and was placed on hold for about 20 mins or so. Rep came back, said he would have the supervisor call me back. I said okay. Frustrated, I called back to ask more about InstantTV and the new rep told me that I could definitely downgrade and get that, even though I’m a current customer. But says he still needs to transfer me to a different department. I agree, but then the newest rep tells me that I cannot have InstantTV! Really? I’m super confused by this time, and then I get a call from the supervisor from the previous call. He says he can cancel my bundle and give me what I need at $44.99. Great, right? Nope, he puts me on hold and comes back to say that because I’m canceling my bundle everything goes back to the regular price and offers me JUST internet for $80 a month! My friend has internet, InstantTV, and the added entertainment package for $44.99/Mo. I just can’t see myself paying $80 for internet alone. At this point I may need to look into YouTube or Hulu streaming and some other ISP because I don’t really even know what my options with Comcast are, I’m really confused.
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