Comcast has done the same thing to me. I had the NFL channel as part of my package and I went to watch it and I come to find out I no longer have access to it. I called Comcast and spoke to Ashley and a supervisor Joya. Joya told me that as part of their contract or promotion that Comcast can make changes anytime they want. It doesn't matter that you signed up with a certain promotion for a year they just come along and take what they want away. Joya said there is nothing she could do and this decision is made higher up and there is no one that could get give me back the NFL channel unless I paid extra for their sports package. I asked since they took it away I should be charged less and she said she would connect with another section and I could downgrade what I have and I would be paying less for less not a lower fee for what I have. I'm already being charged extra for sports as part of their taxes and fees section. How do you think Comcast became a monopoly.? It certainly isn't by honoring their contracts or keeping their word. It all comes down to maximising shareholder value and buying other companies and paying their executives enormous salaries and stock options. Comcast plays dirty pool..
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