My service stopped working randomly. I called and had someone from Comcast try to troubleshoot the gateway and they couldn’t do it. They scheduled a service appointment but no one ever said that I would be charged $60 for it. I didn’t ask for this appointment it was made by Comcast and was not explained to me. If someone had told me I would have to pay $60 for this I would not have allowed them to schedule it! It was a Comcast issue that my service stopped working. It seems unfair to charge me for your service not working and not tell me you were going to charge me for it.
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