I can't believe I have turned into one of these kind of people, but after the unhelpfullness of those I spoke with today, even if it comes out to my area, I will never be getting or recommending xfinity ever again. <br><br>How can one representative say they will be able to take off a fee, then merely a month later 4 other people tell me they are not able to? <br>How is that helpful?! <br>I did not want to cancel my service, but was forced to because xfinity was not available in the area I was moving to. I get a final bill with an 'early termination fee' on it, so I call to talk to a representative about this fee. <br>I explain my situation and he happily makes it sound like I will be getting that take off and there is no problem. <br><br>Another month goes by and I don't hear otherwise, when suddenly I am down 200some in my bank account because that fee still went through. <br>So I call back and am tossed from one person to the next, with all of them saying the same thing. <br>"it's an automated fee and there is nothing we can do." <br> They won't even listen to the fact that I was promised something a month ago and do not have $200 to just throw at them. <br>I wouldn't have reup'd my contract before moving had I known I wouldn't be able to transfer it. <br>But they don't care, all they keep saying is that its a valid fee and there is nothing they can do. <br><br>Had I heard this a month ago, I would have been upset but I would have dropped it and PLANNED to lose $200. Not just have it pulled from my account with no notice because it didn't even come out at a time my bills used to. It was just pulled on a random day. <br><br>I'm so angry right now. Everyone needs to know what scammers xfinity is and that they are out to help no one but themselves!!!!
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