I have owned my own modem for 5+ years, across 3 different addresses all serviced by Comcast. I recently had to disconnect service because I moved to Austin. After reviewing my last few statements I noticed I began getting charged a rental fee for my own modem starting in January. I called to explain the mistake to customer support and after arguing with them for half an hour yesterday, they refuse to refund me the rental fee for my own modem. They insist I purchased some stolen modem that used to be owned by Comcast or something. It's crazy. I haven't been charged for like 4 years, then all of a sudden I start getting charged, and they refuse to refund me. I don't know what to do.
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