I ordered Xfinity mobile and purchased an iPhone 8 plus on June 24, 2018. It was the last day for the promotion to receive a $200 Visa gift card. I received my phone on June 27th and immediately activated it and ported my number over from my previous carrier. I called and confirmed with customer service that I still qualified for the rebate even though I could not activate it and port my number until the 27th when my phone was delivered. I spoke with Armani Brocks (employee #4819) who again confirmed my eligibility. When the status of my rebate didn’t show up for several days I called 1-800-526-3268 and waited to speak to a customer service rep for 1 hour and 55 minutes. When I finally was able to speak to Ann, who said she was the supervisor at the New Jersey office, she said my phone wasn’t activated until the 27th. I explained that I can’t activate a phone on the 24th because I didn’t have it until the 27th. I told her I was assured by customer service that I still qualified for the rebate. She said that she would call me back, but to give her 24 hours to do so. She issued me #46751454 ticket in regards to my issue... I never received that call. The xfinityrewards website now shows "YOUR CURRENT STATUS IS: Pending Fulfillment Eligibility” but it also states "If you purchased a Samsung or Apple phone and ported your number between May 3 and June 24, 2018, you may be eligible to receive a $200 prepaid card for each Samsung or Apple phone you activated.” Again, I cannot activate a phone that I didn’t have until June 27th 2018. The FAQs about Xfinity Mobile Visa® prepaid card offers says, "Activate the Xfinity Mobile device and/or service(s) within 60 days” to qualify. I need written verification that I have met all the requirements of this offer, and, I am qualified for this rebate. I would not have purchased this phone without this $200 rebate offer. I need verification today, as it is my last day to start the return process and cancel service, if I am not going to receive this Visa gift card. Thank you.
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