The bottom line is this: the ID channel among others, WE, TrueTV, etc. have been removed from all packages once you upgrade or change service. If you keep your existing package, these channels are still accessible.
Xfinity reps will lie to you (I have documented chat sessions and phone recordings) by telling you "no channels will be lost with an upgrade." However, once you upgrade these channels are lost and when you inquire you will be told "the rep that told you that was incorrect, sorry for the miscommunication."
The unfortunate business practice that xfinity seems to be employing is deception. I phoned to upgrade my internet to the gigabit service. Was told through chat and phone conversation that I "would not lose any channels and actually gain Netflix and the 1gig internet for just $19 more a month". Well, I got the new service and immediately found that I lost all those channels (ID, We etc.).
A second chat session introduced me to more lies from a rep. who told me she found nowhere in a prior chat session that a rep promised me a credit for tech service. Then, I copy&pasted the information which led to more backhanded apologies for the miscommunication. All deception and lies. The customer service and business practices of this company are horrible. What's wrong with just telling someone the truth.
All the rep had to say was, upon upgrade you will lose certain channels because we no longer offer them, just be aware. However, for fear of losing customers, they lie about service and just beg for forgiveness and understanding when you complain. The company has a very poor customer service training program that obviously entails a large section on "bait and switch" and "use of the word miscommunication".
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