Today it locked up much worse than before. I have not yet connected it to my wired network due to needing to run some CAT6 cables, but had a few add on questions
1 - Do you think there would be an issue if I have a separate router that I connect in a MESH configuration to my Xfinity Wireless Gateway? I had purchased a Ubiquiti AmpliFi router in my old home and wanted to keep using it. Instead of setting it up as a seaprate network, I'm able to tell the AmpliFi device to "mesh" to an existing network and then put in the Network SSID and password from the Wireless Gateway. I also have a separate AmpliFi mesh antenna, similar to your home pods ,that I've connected in my garage .. but that is far enough away it wouldn't be connecting to it. Since they are all on the SAME IP network and all getting addresses directly from the Wireless Gateway, I wouldn't think it would be a problem, but wanted to ask.
2 - Are there any details or manuals you can point me to that helps me know more about the Xi5 operation, buttons, etc. ? When the Xi5 box locked up and we plugged back in .. it just kept sitting on the screen that said powering up .. wait a few minutes. I noticed many times over that on the TV it switched from a 480SD signal then after a few minutes to a 720HD signal, then back again ... but never went to 1080P. I tried powering off again and then tried turning back on .. also pressing the "pairing" button (that's what I think it is anyway) on the bottom. When I did that, it brought me to some sort of blue diagnostic screen that displayed things like software update, troubleshooting, etc. It had options from A-D but I was not able to use the remote to pick any selections and the button on the bottom wouldn't change the option, so I ultimately unplugged the box again. It finally got to a screen but wanted to join a wireless network again, either through pairing or manual setup. When I tried pairing, it never seemed to do anything even though I hit the pair button on the wireless gateway. When I tried manual setup, it would NEVER display any wireless networks to even choose one and input a password, then eventually it would just go back to a screen that said "connecting to your entertainment experience" but never getting any farther. Eventually, I just unplugged the device completely so it wasn't stuck forever. I'll have to try to get help from you (your team) or call Comcast.
So far I am a bit disappointed in how often this thing has locked up and caused me a problem and failure to watch programming after only having it for 2 weeks.
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I noticed in your posting that it DOES say that you can connect the Xi5 TV Box to WIRED network. When we asked the installer, he said no.
Can you confirm that it can be connected to a WIRED network? Presumably, as long as it routes back to the same network that the Comcast Wireless gateway is on?
I am having issues where the Xi5 box repeatedly "locks up" and the only way to get it working again is to unplug it and go through a reboot sequence, so I want to try wired network to see if its an issue with wireless or something with the box itself, or communicating to the main X1 TV Box.
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