I'm sorry but when I call the customer service line, they tell me that Tru TV will not be available to me even if I switch over to another package. Would it be possible for you to provide me with the contact info for someone who can help me with this who actually understands what is going on? I currently have the top package that is offered but apparently this channel didn't make the cut and half of the people that I speak with on the phone can't get past that. I've heard a wide range of possible causes for this over the past month and it still doesn't make sense that you can get this channel with lower packages but not when you have a double- or triple- play package.
I'm really frustrated because I've spent hours talking to customer service over the past month trying to get this channel back. It is my family's favorite channel to watch thanks to the Impractical Jokers, the Carbonaro Effect and Adam Ruins everything - we basically leave it on as we come and go. What makes this even worse is that the Impractical Jokers are pretty local to the tri-state area so it's pretty sad that I can't watch a show that's filmed locally even though this is a basic channel that is offered by most providers throughout the country.
Thanks for your help...
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