I wrote about my problems with the Ring Doorbell after I had Xfinity Home added to my service, and they changed my WiFi router in the process. Several devices weren't working well. A different, more experienced tech came to my home. He said that the tech didn't set things up correctly. I'm not sure what he did--but when he was done everything worked again (and very well), including the doorbell.
If you have problems, have a tech come out.
Over the phone nobody was able to help me and they wasted a lot of my time.
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My circumstance is worse. I actually had my Ring Pro Doorbell working with my Xfinity. I upgraded to the Home Bundle and added the security. In that process they have me a new Wifi router, the TECHNICOLOR. Now my doorbell and Chime devices won't work. I spent 30 minutes being passed between four people (asking for my name and address 3 times to reverify me) and the techs had no ideas. This isn't in there knowledge base. They struggled to even understand the problem.
Obvioiusly this is a highly visited thread... how does one get Xfinity's attention on this? As for me, I'm within my three days so I'm highly considering having them come out and remove the new service they spent hours installing.
I agree with eariler posts, Comcast wants to drive people to their home solutions and are not supporting competitive solutions. So much for net neutrality.
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