SOLVED: call Comcast and let them know you need a "account refresh for apps"
I spoke to many people prior to this and nobody could give me an answer; the same run around that everyone else posted here. They even gave me the faulty phone number for HBO. But, after spending hours on the phone with them, one very helpful support agent did some research and fixed it.
Again, call and ask for an account refresh and make sure they do the account refresh for apps, too. Good luck!
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