We are being billed for a $60 Technician Fee for a "Failed SIK Install", after being guaranteed multiple times that if the fault was not ours and the equipment was installed correctly, the $60 fee would be waived. (The SIK was installed correctly, as determined over the phone by mutiple agents and by a Comcast technician.) When we visited my local Comcast store, they submitted a ticket (046429845, originating from the Augusta, GA location), and on the 29th of May, we were credited $60.
Today we received a notification that we are again being billed for the $60 fee. This has become a major inconvenience and my family and I have spent an extraordinary amount of time trying to resolve this issue - issue that is not even our fault and would not have happened if we would have been given correct information in the very beginning by several different Comcast agents.
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