http://192.168.100.1 times out - I can't reach it. The model is a TG1682G.
How do I get the signal stats from http://10.0.0.1 ? That's the Xfinity branded white and light blue router page - I can't seem to find an option for the signal stats.
Thank you so much for taking the time to reply!
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I'm an Xfinity customer, internet only, on the Performance Pro plan. For about a month and a half, once or twice a day for 2-3 minutes, my internet dies and I get kicked from whatever game I was playing. My Event Viewer shows "Error 1014 - Name resolution for the name (Random site) timed out after none of the configured DNS servers responded." During these events, neither my phone nor my computer can reach websites, but they show as connected to both WiFi (phone) and Ethernet (computer).
I can ping the router during these events, but a tracert times out after 10.0.0.1.
I thought it was a failing network card (old laptop, didn't notice the phone also failing), so I bought a new computer. Didn't solve the issue, but this is a fresh Windows install. It's not a problem with drivers.
I have BitDefender antivirus - it's not McAfee or Symantec doing their usual shenanigans.
I tried setting a static IP, but that changed nothing.
The only devices connected to the network are my computer and my phone. I verified this on the router itself.
Neither device is doing anything particularly high load in the background - Spotify, the game (League, Hearthstone, other Steam games), and Discord are the only things running. All of them disconnect during these events.
The modem is an Arris Surfboard rented from Comcast in December 2017. During the events, all lights stay steady but for the US/DS light, which blinks slowly.
I've restarted the modem, reset the modem, swapped cables (ethernet and coax), restarted my computer, restarted my phone.
I've tried ipconfig /release, /flushdns, /registerdns, and /renew.
I've called Comcast tech support twice and tried chat support as well, whose troubleshooting seems to be limited to "turn it off and back on." The amount of time it takes to get in contact with someone and get through their script is longer than the issue lasts, meaning it's "fixed" by the end of the support call only because they take so long. I don't consider myself a difficult customer, but this is really aggravating to pretend the tech fixed anything when it happens again the next day.
Has anyone else seen this issue or know how to fix it? It's driving me insane to have to pay for fast but unreliable internet, especially with customer service like this.
Thanks in advance!
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