My old silver remote stopped working about 3 weeks ago, so I went into the Comcast service center to get a new remote. It was an XR2 remote, all black, with a different configuration of buttons than the silver one. It controlled my TV, but would not change the channels on my cable box. After a call with a service rep where we went through a million codes that would not program the remote to control the cable box, I wound up going back into the service center to get yet another new remote and I am now having the exact same issue. My box works, my remote works, but they will not work together. Does anyone have any suggestions? I have only been able to watch one channel for 3 weeks! Thank you.
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