Thanks for your response. I am still upset because we were never asked about this or notified about it (I checked my bills as well and no such thing was mentioned). Customers like myself chose Comcast based on the channel lineups and paid for the inclusion of these channels. I think it's in poor taste to remove these channels and make us pay for something we already had in the first place.
In any case, I know that you are simply an employee there and do not make these decisions. Please send me the quotes for adding this new line-up and also provide instructions on how to add it to my account.
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When I started my new X1 service in September 2017, my channel lineup included channels like Freeform, TBS, TLC, Nick. However, about a week ago, I lost access to all these channels. Every time I try to click on the channel, a message pops up asking me to subscribe to these channels by going to my account and clicking on the Shop/Upgrade option.
I am not sure why I lost access to these channels that were part of my plan (especially since it's not even been a year yet and I did not get any prior notice from Xfinity that this was going to happen). When I try accessing my account to see if I could add these channels back, I get another message telling me that they are having problems processing my order and that I should call 1-877-680-7173. Of course, I call and am put on hold for 40 mins without any success of talking to an agent.
All guidance will be appreciated. These channels are very popular in my household and not having them has caused a lot of inconvenience.
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