I do believe I have been hijacked as well using DPC3941T. I have had so many issues with internet connection and security for more than 10 years now, no matter what service provider I use. It has been more than one year since I switched to Comcast. Still have problems with internet/connection/security. I received an email from Comcast saying a new device connected to my WiFi connection. In checking the devices connected to our network, there were 2 unknown devices connected. I paused both devices indefinitely, but the weird thing is that although I am connected on my WiFi (using iPhone 7), it does not show I am online. I am rather offline. I have only one bar on my signal on WiFi connection although I am in front of the router. We have had several issues with our services, landline, TVs, internet all the time that I am tired of calling Comcast. Most recently, when the technician moved the modem to a different location, I noticed the lights on the modem changed all the time. Although we only have one telephone no. and the line is connected on Tel. 1 at the back of the modem, the second line lits up without any telephone line connected to it. I just reboot the modem, but it’s getting old to me now. But what can I do? The technician that came to fix the problem said it was supposed to be lit up! I told her that should not be since there is nothing connected to that port (tel. 2)! My husband and I are both seniors. I am a little more savvy using the internet. We do not have any more computers using MS at home. All became dysfunctional after newly bought computers, laptops became malware corrupted. After several times of repairs, etc., no programs installed other than the OS, all files wiped out, the computers worked at the repair shop(s); once taken home, computers worked for a couple of days, a couple of weeks at most. Technicians and relatives I talked to think that was weird, thinking it was me and my doing! Not hardly! Hubby and I are old folks, DO NOT look, check out unfamiliar websites, DO NOT open unfamiliar/unsolicited emails, we are just some boring folks! I do not even subscribe to any social media stuff. Don’t know why this is happening. All I use now is my mobile IPhone. This new telecommunication thing is a necessary evil that we have to learn how to use it for most of our communicating needs nowadays, i.e., doctors appts, service providers confirmation on things, etc. Can someone help us, please?
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