I switched to Xfinity mobile in February 2018 (4 lines), during which time I purchased the iPhone X. I was told that I'd receive the $200 prepaid Visa card after several billing cycles. Never received it. In May of 2018, I started a communication with ComcastKenF who told me that I should wait until the end of June and check back. I tried contacting ComcastKenF several times over the next 6 months, to no avail (even though I had seen that he was still active during at least some of those months on the forum). Now, nearly a full year has passed and I still haven't received anything. I have all of my receipts. Can anyone please help me? It is starting to feel like Xfinity mobile did some sort of bait and switch with this promo.
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I set up my Xfinity Mobile account (I was an already existing Xfinity customer on Triple Play) on 2/12/18. I activated 4 lines (3 bring your own phone and bought one Apple iPhone X 256GB at the Xfinity Store and had them all activated on 2/12/18). At the time, I had (and still have) the printed offer for a $200 prepaid Visa gift card with iPhone purchase and asked whether there was anything that I needed to do from my end to receive this promotion. I was told no, that it would automatically be sent to me after the account was in good standing for 90 days.
However, on 4/4/18, I received an email from Xfinity Mobile that stated that I was erroneously sent an email regarding the $200 prepaid card but that "our records indicate that you did not buy a new Apple device under that order, so the message was sent in error." Firstly, I never received the first email regarding the prepaid card. Secondly, I certainly did purchase the iPhone listed above on that order and have the receipt from the store in my possession. I replied to this email on 4/4/18 but have never heard back. I tried looking in the xfinityrewardcenter.com link to see if there is any information and nothing comes up.
I would really appreciate a response. I have all the documentation and can easily upload whatever is necessary.
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