Every week I can't watch shows via the Xfinity Stream App because it says I'm not connected to my home wifi (even though I am). I'll call the help desk and after an hour they'll fix the issue. It will work for a week or so then I get the same error. I've called each of the last 5 weeks to get the problem corrected. How do I get this resolved permanently? I do notice on my account page, sometimes it shows I have a voice modem and a data modem, but when it's not working it lists one modem (voice and data). I'm thinking this has something to do with the problem. The last time I called they said since I've called so much they need to send a technician. Needless to say all of the equipment was working perfectly. It's not an equipment issue. Please help!
... View more