How do I get to a technician service call without going through normal run around "have you tried plugging in your modem? what color are the lights? let me reset it from my end. Do you have a xfinity modem?" I have had signal problems for a long time they come out replace a splitter once in awhile but that is only a temp fix. I have a SB8200 fresh out of the box today, manual specificaly lists an acceptable range of signal, I am not in that range, so it reboots all the time. I have a 25 yr old house, can we explore the posibility that I am smart enough to plug in my modem and the problem may be outside of the house or degraded cables please?
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