Thank you for the reply back. I finally got it taken care of. It's on it's way with email confirmation and tracking info. I'm so glad, I love Xfinity and all there products, and customer service has been amazing. Thanks again. Have a great night.
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Having a similar situation here. I have had one order cancelled due to just moving, and was advised by a supervisor to resubmit the order. I got an email asking for more info to attach a copy of ID and a "bill with service address" so I did so. I don't see why it's such a hassle with Xfinity Mobile. I have EVERY service they offer, and had it all installed by a technician just a week and half ago, so yes, obviously it's the correct address and yes, it's me!!! I have NEVER went through so much to just get a phone!!! It's crazy ridiculous. I have spent 4 days, almost 5 days dealing with this, it's VERY frustrating!!! I truly feel the Mobile department is very unorganized and unprofessional, and obviously doesn't try, or care about clients. I have internet, cable, home phone, home security all with Xfinity, and a simple cell phone is more of a hassle then any if these things were. I am in the process of contacting the President or CEO of the company to try and get this issue resolved. It shouldn't be so dang difficult to get a simple cell phone!!! I even ordered the device online, off my Xfinity account, and so yes, it's me!!!
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