I had 2 machines that kept 'cancelling', and another 2 of my machines were fine....(one I just had to do a new hard drive, so it got a brand new clean install of norton, but the other one was an older machine with win7...but it had been on an existing xfinity account).... the 2 machines that have been cancelling were from a cancelled xfinity account from my previous home location (which was cancelled in 2014, but have been running fine on the xfinity account at my new location).
I have performed that revalidation that 'sfmethod' mentioned in his previous post...(changing the .txt file to the new PIN, and then telling norton that you have a new subscription and have resolved the issue, then enter the NEW PIN) It seems to accept it right away...and turns the Icon Red X into
a Green CheckMark.
I had done the so-called 'removal tool' several times.... but it never seemed to delete all of the norton files... (I think that is where the problem lies...
the newer updates of the software are now checking what's on the drive, and are finding those OLD PIN files....) I've seen peoples comments saying the PIN numbers they have are different.... so were mine... maybe you could pass this info along to Norton.... maybe they'll get a clue....
Well.....enough ranting.... and I've got my fingers and toes crossed....hope I don't see a RED X anytime soon....
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Hi...Jon.... just got this message AGAIN... I've reinstalled norton 3 times over the last month, and 10 days ago, I had a NORTON person
take control of my computer, and he removed norton with the removal tool, and reinstalled HIMSELF....now guess what, got the message ....today...
So, is this problem with NORTON, or with the COMCAST database??? When I talk to comast, they say to talk to norton, when I talk to norton, they ask
if I owe money to comcast....so what gives.... I've been reading that this has been a problem since last fall with different users.... I just got hit with it
recently.... (as a matter of fact, I upgraded to a new triple play package in January)....does this have something to do with it?? Who should I talk to
at COMCAST to straighten this out??
Thanks for the advice....
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