You need to buy Apple TV to send photos from your computer to your X1 connected TV--because it doesn't have anything to do with Xfinity's clunky X1 box. You wouldn't think this would be an impossible feature for a $260/month service to figure out.
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I have been having this same problem, intermittently, since last summer. Not one tech support or field service worker has been able to find the cause. Call center folks say either I need a pre-amp or I don't, field techs say my signal is plenty strong so I don't need a pre-amp, they haul their supervisors out to the house to take a look and replace the X1 DVR box--to no avail. Call center folks say they will "escalate" the issue and DEFINTELY have their supervisor call me the next day--and no call ever comes. Today I was told the supervisor assigned to my case has been "out of the office" for the last two days, but no explaination as to why they didn't call back five days ago when I started calling tech support on a daily basis to try to get an answer. Is the company's strategy to simply ignore this (aparently widespread) issue and hope we'll go away? Some kind of answer, even if it's a simple admission that "we don't know what the problem is" would be something. To put some frosting on the cake I was also told I can't get a pro-rated rebate on my $200+ monthly bill until the problem is fixed! Hello Catch-22. The latest is that "Alan", the supervisor, will be back in the office--it's just that no one knows when. Sigh...
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