Do you mind explaining what you mean by Tap? Again, the texts I received from Comcast: on Feb 15"Your Xfinity service is almost ready. We just need to connect some outdoor equipment", and then on Feb 16 "Your service is all set! Time to finish your setup and explore the great things in store." - which was false because the tech had to connect on Feb 21. Now why do I have to pay for what should have been done in the first place?
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Update April 25: The charge has been reversed. Thank you!
I signed up for Xfinity online in February. Everything went smoothly, and couple of days later I received an SMS saying that a tech has done work outside my house and my internet is ready. Great! All I had to do is to connect the modem. So I did, and nothing happened - there was no connection. After chatting with the customer service, the rep told me that I must have done something wrong and I have to order a "Professional install service visit" for $60. I really doubted that I have done something wrong, so I asked what if my house is not connected? She said that in that case I would be able to dispute the charge.
On Feb 21, the Comcast technician (Mr. Adams from Atlanta) showed up and - lo and behold - told me that my house is not connected. So he had to climb the pole and connect my house. Below are the photos of him working.The internet came the moment he finished. There was nothing wrong with my modem. So why did Xfinity still charge me $60?
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