Sorry to hear about the experience you're having with your services after having the 4K box installed. I'd like to see how I can help. What types of issues have you noticed since you got the new box?
Thanks for reaching out and sharing your experience. I can take review your account to see if there's anything I can do to help. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
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