I called customer care 4 times and have received 2 XR11 remotes when asking for XR15 and keep getting the run around to get the updates equipment. I’m starting to get super frustrated why people local to me can have this new technology but no matter who I speak to, I can’t get a straight answer as to why I don’t have this yet. What do I have to do to get an XR15?!?!
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