We've been having the same problem with ridiculously high recorded data usage for about a month now. We noticed at the end of January when Xfinity sent us an email that we were about to exceed the 1T limit. From our past several months, we had been recorded as using 600 GB per month, and we're not doing anything different. If anything, we're doing less, because we banned use of electronic by our son on weekdays. We've tried contacting every department at Xfinity, and they were unhelpful. Some of them also lied to us. I'm monitoring who's on the network, and most of the time it's only me or my husband on our laptops sending emails and surfing the net--no Youtube or video streaming. We also downloaded Networx, which shows data sage from our laptops at KBs per hour--nothing close to what Xfinity's meter is registering. We also changed the password to our modem and wifi networks.
Has anyone tried dropping Xfinity service for a while, then going back on a new account sometime in the future? I'm at wit's end, and we don't have AT&T fiber in our neighborhood yet. My 12-month contract ends in March, so I'm wondering if I should switch to AT&T for now, even though it's much slower. I would do that if I knew that a new account at Xfinity wouldn't have the same problem.
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