My problem would be simple for any other company, but apparently not for Xfinity Mobile. I was in a store to purchase a new Iphone 8. The clerk charged my credit card then opened the box and it was the incorrect color. I asked her to change it and she tried but I was getting a restocking fee. Well, it took me a week of calls and visits to get that charge credited.
Then, when I tried to get the right color phone the system indicated that I couldn't return a second phone within a 30 day period. I never returned the phone and I've been calling and visiting the store but they can't do this simple exchange.
The stores and corporate offices seem to be on different systems, and there is total lack of coordination. All I want is different color phone, how can that be difficult? The store have them in stock but can't give it to me. Calling customer care is useless. Totally baffling.
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