I bought an iphone SE because of the $300 rebate. I bought it in the store based on the sales rep info he provided me (new line of service) and assured me that I qualifed. I followed up on the rebate and checked my status online. No info was available. I reached out to Support and was told I didn't qualify since I didn't port a number. So, I said, that easy, then port this number. It took some time but the number finally ported. Once again I followed up on my Rebate Status online and no info was available. Again, I reached out to Support and then generated a ticked for it. The rep said that the $300 rebate in form of a gift card would likely not be available since it's a 3rd party vendor but was confident Xfinitey would would just give me $300 credit based on the ticket generated and all the notes here. Yet again, I followed up on the rebate and the Rep told me that he saw no where that a ticket was generated (a previous call for something else verfied the ticket was still open) or open for that mattered.
I was initially given the wrong info when I bought the phone, then, I complied by porting a number over because then I would qualifiy. However, I was told both were wrong. Then, I was confident this would get resolved by a ticket being opened along with all the notes and numerous phone calls. Tod date it hasn't. Is there anything I can do???? I feel cheated and taken advantage of on all of this.
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I started service yesterday. I gave them information to port from Google Voice number to my new Xfinity Mobile. The lady wasn't sure how to do it but gave her the correct information from GV how to do it. So far, it hasn't even been initiated from GV. I suspected she did it wrong. XM did give me a tempory number so I would have phone service immediately.
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