I am new customer to Comcast (signed up on Jan. 31, 2018). I have the double play with TV and Internet for 99.95 a month (before box rental and other monthly fees). I was under the impression that given the high price for the service (and the Customer Service Rep we ordered through not mentioning it), HD channels would be included. Now, I am being asked to pay an additional $10/month for HD!. I called Comcast about this issue and they were not helpful. I then requested that my cable service be cancelled and keep only the internet. I was then told that I am considered an 'old customer' and no longer qualify for the lower priced internet only plans! My family, who live about 5 minutes away from me, have triple play with the same internet speed and X1 for $100/month! Every time I've called Comcast I constantly get transferred and no one is able to help with anything.
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