My assumptions, to clarify my original paragraph, are that when the remote powered down both devices, users would get them out of sync and call to ask why. Then when the automatic power down was set to as little as one or two hours, users would call to ask why the box was suddenly powering down while they were watching a move. I've worked in customer support. I get it. You cannot stop all calls, and it's unreasonable to expect to. They can make it easier on themselves and on us with a little creative thinking and programming (the code kind, not the broadcast kind). I hope they'll work harder at it.
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I assume they made this change for the same reason they disabled the power button (to the cable box) on the remote. Someone thinks they are restarting the box, and instead by mistake simply power it down. Xfinity is either spending a billion dollars a year handling questions about this, or they simply won't tolerate any.
All they have to do is change the nomenclature for "power down" to "put in sleep mode." Nearly everyone understands the difference between sleep and restart. If not, they could call it "cable box not needed for broadcast so put in save power mode." They do a terrible job of explaining the difference on the dialog, so this is largely their own fault. Some questions are the cost of doing business. They should take their responsibility to inform seriously.
The difference in power consumption does matter to me, even if it's only a couple of watts per hour. I would like an option simpler than:
Press Xfinity button
Move the cursor to settings
Scroll to device settings
Scroll to power preferences
Scroll to power down now and press OK
Move the cursor to confirm switching to power saver/sleep mode ("Start now" really? That doesn't confuse anyone?)
Because that's one obnoxious list of actions. I'm also disabled, so bending down to push the power button...not so much.
Seems like it shouldn't be difficult for them to change to terminology that's more accurate anyway and implement a new voice command. We'll take pretty much anything at this point.
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