Well put. What you are describing is called backwards compatability. Thousands, probably millions of people have devices that are not running the latest operating system software for all kinds of reasons. A service that tailors its product to only work with the latest version of such software is simply losing all those customers. If the marketing & sales guys knowe how much of their market they were losing as a result of technical ignorance they'd be up in arms.
I received this note from Tier 3 technical support at Comcast:
" I just received an email stating the issue has been resolved. They are asking customers to update the Safari browser to the latest version, which is macOS 11.0.3."
The message, if it's to be interpreted in a way that seems to make sense, is that the user should update to Safari 11.0.3 (Not "MacOS 11.0.3"). However, the version of Safari has only been out for a week. Moreover, for those of us on older MacOS releases, as happens to be the case for me, the new version of Safari incompatible. There means that we would have to update to a later generation MacOS operating system to be compatible, and that in itself can be time consuming if not be incompatible with other Apps we are using or perhaps the hardware we may may be using. Yet, one of their tier 3 supervisors tonight, hearing all the above, claimed that my older OS was supported as per his documentation and what I've seen online, and so their own information seems hopelessly incorrect.
I was advised that there was no other recourse and that the engineering team will not be looking into this issue further. I was also told I would not be getting a pro-rated refund, even though this issue began on 1/18.
All my other video streaming services are fine. It seems Xfinity needs to go further to identify the root cause of the problem and not just ask everyone to jump through hoops to make their computers compatible. They need to identify a solution that works for more of their customer base otherwise it seems irresponsible.
I would encourage other users to contact Xfinity if your sitaution is similar the one I've described here. I've asked to be contacted by a higher level manager, but am not holding my breadth.
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Strange as it may sound I had to reply because i couldn't figure out how to post a new message. (that's with 30 years computer / internet experieince - talk about a user friendly site)
I am also one of the many hundreds of people that cannot view xfinity stream on my iMac via Safari. It worked fine for many months, I made NO changes to my hardware or software and then all of a sudden this past week it would not work giving the message to clear my cache which accomplished nothing. Recognize that I could receive Xfinity streaming on pother devices such as a windows PC, iPhone, iPad and Mac Mini desktop.
I spent an hour on the phone with Xfinity customer support - the person was clueless. I could have had the same discussion with my dog and felt better about the results. When she suggested I take my iMac back to the manufacturer to address its configuration (which worked fine for months) I had enough and ended the call.
My iMac is running Yosemite and Safari 9.1 only because I have some other software that won't run on newer versions. That's OK the iMac is primarily used for news, surfing the net and more recently TV at the breakfast table.
I suspect xfinity made a change to their product and somehow it has an issue with thses older versions of software.
That said, they should 1) own up to the problem, 2) put somebody on the task of fixing it
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