I enrolled for XFINITY double play on November 24th which had a promotion of $200 Visa gift card on sign up. Now after checking the reward status online and following up multiple times with customer service, I am being told their was no offer of gift card with internet double play plans which is a lie. The offer is no longer valid and I have the screenshot from that day with the offer but other than that I have no means to proof about this promotion. I expect comcast to investigate and check their previous promotions and assist me in finding a solution.
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