Thansk you for your response, but I'm absolutely floored that this is how you handle these types of incidents. You want me to fill out a form, get a police report, get it notorized and mail it to you? This is absurd. My local police depart is not going to file a report or waste our taxpayer dollars because you allowed someone to get access to my account and order *5* mobile phones that were shipped to an address that was not on my file.
Meanwhile, this person is racking up charges on monthly basis and you guys are not doing anything about it, despite the fact that I spoke to a representative on THE DAY that this happned a month ago.
What additional path is there to immediately address this issue? Can you have someone contact me ASAP?
... View more
I recevied 5 emails today stating that different orders had been placed to my account for Xfinity Mobile. I am a current Comcast TV and Internet customer.
I waited on hold with the Billing department and they told me that, although they see they orders, they don't have control to cancel them. I was referred to the fraud department, but stood on hold for 1 hour without anyone picking up.
The Billing department rep also referred me to this link: https://www.xfinity.com/idtheftclaimform to file a claim, but it asks to fill out an FCC form and get it notorized. Ridiculous. I just need to have these orders cancelled ASAP.
Where can I get immediate help???
... View more