This morning I was cut off from my on-line account. Asked to sign in, I was told the identification I had been using since opening my accountin 2010 was incorret. I telephoned and was assisted by agent TAMMY, who was knowledgeable and extremely patient. I highly commend her. She got me into my e-mail account. However, when I went to my Xfinity homepage, I was suddenly back to being a stranger who was submitting incorrect information. I next was helped by agent NOAH, who was also competent, helpful and patient .I also commend him highly.. Noah got me into my e-mail, step by strp through repeating screens--and this time I reached my homepage, which recognised me by name. I find it extraordinarily difficult to discover how to write a type-on-paper snail-mail letter to Comcast. Iam going tottry to send a certified letter to Customer Service, so someone will have to sign and read about the very high level of service given me by Tammy and Noah.
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