While i see this post was from 2015, things haven't changed. I just experienced something similar with the revised 1TB limit, I was suddenly notified that I was approaching the 1 TB Data Usage limit. I too had no idea there was a limit to my comcast triple play. I spent 3 hours on the phone with various comcast departments and was finally hung up on, I don't blame Lee for hanging up since by that time was a extremly frustated.
Here is what I learned:
Comcast's own employee's don't understand the technical aspects of the Data Usage Policy: They are well versed in when the policy changed in 2016 but not much else.
What you should know and what Lee with the Customer Data Security team relayed.... Your Data limit includes Xfinity streaming from your mobile phone, network streaming from your xfinity set top boxes as well as your internet usage from your PC, Tablet and Mobile devices connected to your network.
What Comcast doesn't know.... how your data limit is reached!!!! - Example my network router shows my network consumption at 550 Gig for the month of December but Comcast is reporting my network consumption at 960 Gig... That's a huge difference. So as a consumer I want to understand what I can do to control my usage. I did upload alot of photo's to amazon prime so wanted to understand if upload and download contributed to the limit, I got many different answers but finally Lee convinced me both upload and download were included. Okay that still doesn't explain the difference I see from my Router versus comcast reporting. So I asked 3 of the people I talked too, Lee, David and another David to provide more detail on the 960 Gig consumption so I can determine what I'm using... "We can't provide that, we don't have that data" you just need to you the comcast account page to see your data usage. I responded that it was hard to believe, surely comcast has more data that can help me identify my data usage. I mean my cell phone bill breaks down my minutes by line and phone call? and data by device? surely comcast should be able to provide something? The answer repeatedly was NO, Comcast can't provide any more detail for my data consumption? how can I be billed for something they can't provide details on? Meanwhile I've validated that no one is using the xfinity mobile apps, and we are no longer going to use streaming from the xfinity set top boxes. So that I can use my router report to challenge any overage bill I recieve in the future.
ASK: Comcast: Provide more details on Data Usage or you will continue to lose customers!!!!
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