ComcastAmir, I have had experienced exactly the same runaround as LizardKroop. To this day, the Comcast web site doesn't show either the previous tier I had for a long time (Xtreme 250) and the service plan I have now (Gigabit), nor the service I know is available, at my address, but cannot find any information from Comcast about (Gigabit Pro).
Your. Website. Is. Broken. Has been for some time, and seems to be getting worse. And it seems intentional. It constantly tries to funnel people into calling/chatting, no doubt so they can 'upsell'. But the reality is, if I do finally break down and suffer through a Comcast 'customer service' call, it's rare that I end up talking with people with even a basic knowledge of the services I'm asking about, let alone can propose options I've yet to dicover. It does happen, but it's a very rare occurance. More typical is being put on hold while a poorly trained customer service representative consults with the knowledgable person I'd rather be talking to.
Frankly, I find it hard to beleive the lack of information on your web site is unintentional. It's much more likely to be motivated by shady sales practices, for which Comcast has a long-standing and well-deserved reputation. Please just take the feedback and pass it along. Comcast is making it unnecessarily difficult discover what services are really available at my address, and actually order them.
I've been glad to not give AT&T any business for some time, but I'm seriously considering AT&T Fiber service, between this nonsense and the low 1TB data caps. It's not available yet in my area, but the information is there on the site, and when I did call, I got someone knowledgable who could give me a rough timeframe when it would be.
You know things are bad when AT&T provides better customer service than you do...
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