I think so. I had the same issue last year, and it was simply solved by a Comcast employee when changing my account number on the system. (I did not have to create another account, but they updated my account number.) I am hoping some Comcast employee could resolve this issue ASAP.
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I have moved to a new address and transferred my Xfinity Comcast internet service yesterday, and I am experiencing the same issue that I had before when I moved last time.
I am able to login Xfinity Mobile account on the website, but I cannot access to any of other pages since it just states that "Are you an XFINITY Mobile customer?," which is not true since I have been a customer for the last year.
I already called and chatted with a number of representatives, but no one was able to fix the problem so far and I am getting frustrated after many calls and chats.
I had the same issue at the end of last year when I moved, but I am currently having the same issue because I just moved to a new address again and I believe the error occurs because my old account number from my previous account is still accosiated with my XFINITY Mobile account.
I remember the issue could be fixed last time with the my information, such as full name, account number, and address. I hope you could help resolve the issue at this time as well. I would appreciate if this issue can be resolved as soon as possible. Thanks!
P.S. I have attached a picture showing my current issue.
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