On Demand is NOT the same as watching a recording. First of all, the DVR recording is available immediately (even while the recording is in-progress), whereas On Demand is not. Second, On Demand is not necessarily available for all shows/channels. Third, and this may be the biggest anoyance, you often have to sit through promos and/or ads in order to watch a show On Demand, and you cannot fast-forward through them or even through the show itself. Many times when my DVR recording is flawed (as it often is - the recording only plays part way through - sometimes 4 minutes, sometimes 40), when you try to watch the remainder of the show On Demand, you have to watch the entire show over again because you can't fast-forward to the part you want to see.
You sold this service (which doesn't always work well in the first place) on the assumption that you could control the DVR remotely. He!!, even before the X1 service was available, we were able to set the recordings remotely. It's a huge selling point. Removing this option amounts to nothing more than bait and switch. From what I've read, Comcast is simply trying to avoid paying licensing fees related to the EPG and this is why you had to remove the functionality. If that's the case, then SHAME ON YOU. At the very least, put a notice on the app (web and android/iphone) that recording option is no longer available so that we don't have to spend an hour waiting for tech support to determine why we can no longer record. Beyond that, fix the problem or you will lose customers, myself included.
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