I notice the record function on my Xfinity DVR was disabled for remote devices. I went through customer service and as of 2pm Mountain Standard time this functionality was disabled and an email was sent to all employees advising them of this change. This customer service agent did say that the record function was only available at the DVR with the DVR remote and no where else. There was no further clarification or explanation of this change. I do not like this functionality change and expressed my opinion to the service rep but this decision was made by someone who is very insulated from customer service unlike this service rep I was talking with.
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