September 29, 2018
I traded my Galaxy8 for the recent promotion for the 300.00 gift card. I research about ( talking via Chat ) I asked the represenative if I have to pay any, this represenative said, "You donot have to pay any more, just 12.00 warrantary"! When I selected the Apple (Tuesday) at the WhiteMarsh Xfinity Store, I was charged for 66.00 for taxes!!! Now, I get different answers about how long when I recieve for the gift card. One person ( in the store) it will 2 or 4 weeks, another person (via phone)for two weeks, the last person on via phone was 90 days!!! Now I read some of the post about problems with this trade phone promotion to other persons, consumers. I hope that I get some information, I am going to write Coporation Xfinity and follow up with complain with Consumer online about this problem. Everyone on chat, phone and in the WhiteMarsh Xfinity was very pleasant and to help, I hope that Xfinity that straight about the correct information to consumers, like me.
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